Terms of Service

Welcome to Lumogroces. These Terms of Service ("Terms") form a binding agreement between you and Lumogroces regarding your use of our website and the purchase of products from us. By accessing or using our site, you accept these Terms in full. If you do not agree, please do not use our services.

1. Using Our Website

You agree to browse and shop on our site only for legitimate purposes and in compliance with all applicable local, state, and federal laws. You are responsible for maintaining the confidentiality of your account credentials (if you create an account) and for all activities that occur under your account.

2. Eligibility

Our services are available only to individuals who are at least 18 years old or the age of majority in their jurisdiction. If you are under that age, you may only use our site under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

3. Product Descriptions and Pricing

We strive to display accurate product details, colors, sizes, and prices. However, we do not warrant that all information is error‑free, complete, or current. If we discover a pricing error after you place an order, we will contact you to confirm or cancel the order. We reserve the right to adjust prices and availability at any time without prior notice.

4. Orders and Payment

Placing an item in your cart does not reserve it; an order is final only after you complete checkout and receive an order confirmation generated by our system. Product prices are based on the display at the time of order placement. Payment methods are subject to those available on our store. By submitting your payment details, you authorise us to charge the total amount for your order. We reserve the right to refuse or cancel any order for reasons including but not limited to insufficient stock, pricing errors, suspected fraud, or violation of these Terms. In such cases, we will notify you promptly and issue a full refund. Please carefully verify your order details before making payment.

5. Shipping and Delivery

We will arrange delivery according to the shipping address you provide. Estimated shipping times are provided for guidance only and are not guaranteed. Title and risk of loss pass to you upon shipment. Actual delivery is subject to the shipping carrier's schedule. If delivery is delayed or fails due to an incorrect address, no one being available to receive the package, or customs clearance issues, you shall bear any resulting liability and additional costs. For full details, please refer to our Shipping Policy.

6. Returns, Refunds and Exchanges

If you receive a product with quality issues or that does not match your order, please contact our customer service within 7 business days of receipt, and we will arrange a return or exchange for you. Returned items must remain intact and in resellable condition. We cannot accept returns or exchanges for items that have been opened, used, damaged, or returned beyond the specified time limit. Shipping fees for returns or exchanges: if the issue is our fault, we will bear the cost; if it is due to personal reasons (e.g., dislike or wrong selection), you will bear the shipping cost. All returns follow our Return Policy. To request a return or refund, please contact our support team within the specified timeframe. Refunds will be issued to the original payment method after we receive and inspect the returned product.

7. Intellectual Property

All content on this website – including but not limited to text, graphics, logos, images, product designs, and software – is the exclusive property of Lumogroces or its licensors. You may not reproduce, distribute, modify, or create derivative works without our prior written consent, except for personal, non‑commercial use.

8. Prohibited Activities

You are strictly forbidden from:

  • Using the site for any unlawful or fraudulent purpose.
  • Interfering with the site’s security, functionality, or performance.
  • Transmitting viruses, malware, or any code that could harm our systems.
  • Scraping, copying, or misusing our content for commercial gain without authorisation.
  • Violating the rights of other users or third parties.

9. Third‑Party Links and Tools

Our site may contain links to external websites or services that are not owned or controlled by us. We provide these for your convenience only and assume no responsibility for their content, privacy practices, or availability. Your interactions with such third parties are solely between you and them.

10. Disclaimer & Limitation of Liability

We shall not be held liable for any delay or failure to perform our obligations caused by force majeure events, including but not limited to natural disasters, war, strikes, government actions, and network failures. To the fullest extent permitted by law, our website and all products are provided "as is" and "as available", without any warranties of any kind, whether express or implied (including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non‑infringement). We do not guarantee that the site will be uninterrupted, secure, or error‑free.

In no event shall Lumogroces, its directors, employees, or affiliates be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the site or purchase of products, even if we have been advised of the possibility of such damages. Our total aggregate liability to you for any claim relating to these Terms or your orders shall not exceed the amount you paid for the product in question.

11. Indemnification

You agree to defend, indemnify, and hold harmless Lumogroces and its representatives from and against any and all claims, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your breach of these Terms, your misuse of the site, or your violation of any law or third‑party rights.

12. Amendments and Updates

We reserve the right to revise these Terms at any time. Revised terms will be posted on this page with an updated effective date, without individual notice. Please check back periodically. Your continued use of our services constitutes acceptance of the updated terms.

13. Governing Law and Dispute Resolution

The interpretation, validity, and performance of these Terms of Service shall be governed by and construed in accordance with the laws of the State of Colorado, USA, without regard to its conflict of laws principles. Any legal action or proceeding relating to these Terms shall be brought exclusively in the state or federal courts located in Jefferson County, Colorado, and you consent to the personal jurisdiction of such courts. Any dispute arising from these Terms shall first be resolved through friendly negotiation. If negotiation fails, the dispute may be submitted to Court in accordance with applicable law.

14. Contact Us

If you have any questions, concerns, or requests regarding these Terms, please reach out to us: Email: service@lumogroces.com

Thank you for your understanding and support!

LUMORA APEX INC
720 S COLORADO BLVD STE 760 DENVER, CO 80246