Shipping & Delivery

Thank you for choosing our store! At Lumogroces, we aim to deliver your orders reliably and on time. Please read this Shipping Policy carefully before placing your order. By completing your purchase, you agree to all terms outlined below.

1. Shipping Coverage

We offer worldwide shipping. Some remote locations or regions with international logistics restrictions may not be available for delivery. You can check availability via system prompts at checkout. If your shipping address falls into a restricted area, we will reach out to you promptly.

2. Order Processing Time

After payment confirmation, we will pack your items and hand them over to the carrier within 1–3 business days. During holiday seasons or large promotions, processing time may extend up to 5 business days. We will email you if there are major delays.

Business days exclude weekends and U.S. public holidays.

3. Shipping Costs & Methods

Shipping fees are not included in product prices and will be automatically calculated and displayed on the checkout page. Final shipping cost depends on delivery location, package weight, size, and selected shipping method. We occasionally run free-shipping promotions for orders meeting minimum thresholds; promotion rules will be shown on our website or at checkout.

4. Estimated Delivery Time

Once dispatched, standard shipping typically takes 10–20 business days. This is only an estimate and not guaranteed. Actual transit time is affected by local postal speed, customs clearance, weather, holidays and other unforeseen factors.

5. Shipping Confirmation & Order Tracking

When your package leaves our warehouse, we will send a shipping confirmation email containing your tracking number (where available). You can track delivery status on the carrier’s official website. If there are no tracking updates for more than 5 business days, please contact us, and we will help investigate. If your selected shipping method does not support tracking, we will notify you before checkout.

6. Delivery Delays

We rely on third-party carriers for delivery. Delays may occur due to circumstances outside our control:

  • Extreme weather
  • Customs inspection and import formalities
  • Carrier operational issues such as strikes or equipment failures
  • Incorrect or incomplete shipping information
  • High order volume during peak seasons

We cannot guarantee an exact delivery date but will keep you updated to the best of our ability. Thank you for your patience.

7. Shipping Address & Undeliverable Packages

You must provide an accurate, complete shipping address, recipient name and phone number at checkout.

  • If delivery fails or is delayed due to wrong/incomplete address or contact info, you are responsible for any extra costs such as reshipping fees.
  • Address modification requests must be submitted to customer service within 24 hours after order placement.

If the package is returned to us because no one is available to receive it, invalid address, or recipient refusal:

  • Reshipment is available, but you will bear the new shipping cost.
  • If you request a refund instead, we will deduct the actual shipping and handling fees already incurred.

8. Lost, Stolen or Damaged Packages

  • If the outer package shows obvious damage upon receipt, please take photos as evidence while receiving the parcel.
  • If your package is lost or severely damaged in transit, contact us within 7 business days after delivery. We will help file a claim with the carrier and arrange reshipment or refund.

Once the carrier marks the package as “delivered”, the shipment is considered completed. If your package is lost or stolen after marked delivery, please first contact the carrier to submit a claim. We will offer assistance but cannot take responsibility for packages confirmed as delivered.

9. Customs, Duties & Import Fees

For international shipments, your parcel may incur customs duties, taxes or import fees charged by your destination country. These charges are not covered by our shipping fees and are the recipient’s sole responsibility. Customs rules vary by country, we suggest checking with your local customs office before ordering.

10. Contact Us

If you have any questions about shipping, please feel free to contact us: Email: service@lumogroces.com

Thank you for your understanding and support!